Accessibility

Providing support to all our customers

SBUK is committed to providing services that are accessible to all our customers. If you have a health condition, impairment or disability, our customer services staff can assist you when it comes to your remittance (online, telephone, and in person). Get in touch with our customer service team who will also be able to assist you with registering and navigating your online account.

Deaf, hearing loss or speech impairment

The modernisation of SBUK has provided our customers the flexibility to send money to Bangladesh online and no interaction is required.

The app is built to be user friendly for all our customers. All customer activities to send money to Bangladesh such as registering, making payments and requesting for a limit increases can all be done via the app. 

Any additional questions or requests can be asked by creating a service case. Open your app, click on Menu >  Contact Us add in your comments and Submit.

Your cases can then be viewed and tracked in Menu >  Service Cases.


The online remittance portal is built to be user friendly for all our customers.

The registration needs to be completed on a mobile phone by following a link sent to your email or you can email us the required documents to register. Click here to see what documents we require.

All other customer activities thereafter such as making payments and requesting for a limit increases can be done via the online portal.

Any additional questions or requests can be asked by creating a service case. Open the online portal, click on Contact Us in the top menu, add in your comments and Submit.

Your cases can then be viewed and tracked in  Service Cases.

Our customers will always have the option to visit the branches in either London or Birmingham where you will be able to communicate with our Bengali and English speaking staff.

Let us know of your vulnerabilities and we will always ensure to guide you and support your needs as best as we can.

We continue to provide our customers the flexibility to register via email or post.

To register over email, send the  required documents to  contact@sonali-bank.co.uk  we will complete your registration internally and email you once you are registered.

All queries can be sent to  contact@sonali-bank.co.uk and will also be logged in your Remitters account as a case. This can be viewed  and tracked under  Service Cases in the app or the online remittance portal.

Let us know of your vulnerabilities and we will always ensure to guide you and support your needs as best as we can.

You can also contact us via our social media platforms listed below. Social media provides the flexibility to send and receive messages in Bengali to which our staff will strive to respond back in Bengali*. If you receive a reply in English, please ask for the response to be in Bengali.

Let us know of your vulnerabilities and we will always ensure to guide you and support your needs as best as we can.

*We aim to respond to our social media messages as soon as we can meaning you may receive a response in English due to the availability of resources at the time of the response. Please do not hesitate to ask for a response in Bengali.

Blind or visual impairment

Speak to someone in English or Bengali by calling or visiting us.

Our customers will always have the option to visit the branches in either London or Birmingham where you will be able to communicate with our Bengali and English speaking staff.

Let us know of your vulnerabilities and we will always ensure to guide you and support your needs as best as we can.

We continue to provide our customers Telephone Remittance Services (TRS), in Bengali or English.

Our customers are able to make payments to their chosen beneficiaries over the phone by calling 020 7877 8200.

To register, the customer can either visit a branch with their passport or get a family/friend to register you on your behalf.

Let us know of your vulnerabilities when calling or visiting the branch and we will ensure to guide you and support you the best we can.

Mobility or dexterity impairment

A user friendly app and easy access to both our branches.

The app is built to be user friendly for all our customers with large buttons and text. All customer activities to send money to Bangladesh such as registering, making payments and requesting for a limit increases can be done via the app. 

Any additional questions or requests can be asked by creating a service case. Open your app, click on Menu >  Contact Us add in your comments and Submit.

Your cases can then be viewed and tracked in Menu >  Service Cases.


The online remittance portal is built to be user friendly for all our customers.

The registration needs to be completed on a mobile phone by following a link sent to your email or you can email us the required documents to register. Click here to see what documents we require.

All other customer activities thereafter such as making payments and requesting for a limit increases can be done via the online portal.

Any additional questions or requests can be asked by creating a service case. Open the online portal, click on Contact Us in the top menu, add in your comments and Submit.

Your cases can then be viewed and tracked in  Service Cases.

Our branches in London and Birmingham are both wheelchair-friendly.

We continue to provide our customers the flexibility to register via email or post.

To register over email, send the  re quired documents to  contact@sonali-bank.co.uk  we will complete your registration internally and email you once you are registered.

All queries can be sent to  contact@sonali-bank.co.uk and will also be logged in your Remitters account as a case. This can be viewed  and tracked under  Service Cases in the app or the online remittance portal.

Let us know of your vulnerabilities and we will always ensure to guide you and support your needs as best as we can.

You can also contact us via our social media platforms listed below. Social media provides the flexibility to also send and receive messages in Bengali.

Let us know of your vulnerabilities by direct message and we will always ensure to guide you and support your needs as best as we can.

Other

We offer a variety of options in order to ensure all our customers are able to carry out their transactions with ease.

Let us know of your vulnerabilities and we will always try our best to guide you and support your needs.

Contact Us

Use any of the below to get in touch and to seek advice.

Hours: Mon – Fri, 9:30am – 4:30pm
Hours: Mon – Fri, 9:30am – 4:30pm
Write to Us
Sonali Bank (UK) Ltd
29-33 Osborn Street
London, E1 6TD